IsoBridge Support
Contact us
| Channel | Details |
|---|---|
| raymond@pxdim.com | |
| Knowledge base / user guide | https://support.pxdim.com/docs |
| Privacy requests | raymond@pxdim.com — see the Privacy Policy: https://support.pxdim.com/privacy |
| Security vulnerability reports | raymond@pxdim.com |
Support hours: 09:00–22:00 (Taiwan time (UTC+8)), excluding Taiwan public holidays (responses may take longer).
First response SLA: we reply to every request within 24 hours during support hours.
Languages: Traditional Chinese and English.
Live events: We do not currently offer on-site or scheduled live-event coverage. For an upcoming production, email us in advance and we will help you prepare.
Before you contact us
Please include:
- The App version and build (Settings → Updates & About).
- Your Mac model and macOS version.
- What you were doing and the exact status message shown by the App (a screenshot is helpful).
- The approximate time and time zone when it happened.
- If the problem involves connection quality, the connection log exported with File → Export Connection Log… (it contains network statistics only — no names, meeting IDs, passcodes or credentials).
Never send meeting passcodes, invite links with embedded passcodes, sign-in codes, the 6-digit Zoom confirmation code, or Meeting SDK secrets. We will never ask for them.
Common topics
- Signing in, connecting Zoom, joining meetings, capture permission and NDI output: see the user guide at https://support.pxdim.com/docs (sections Adding the app, Using the app, Troubleshooting).
- Removing the App from your Zoom account and deleting your data: see Removing the app in the user guide, and the Privacy Policy.